Last updated: 6 May, 2026

These Terms & Conditions govern the use of the website https://paperfocusco.com/, including browsing, account registration, placing orders, purchasing products, and interacting with any content, features, or functionality available through the website.

The website is owned and operated by PAPER FOCUSCO LTD, a company registered in the United Kingdom under company registration number 17173581, with its registered office at 12 Hammersmith Grove, London, United Kingdom, W6 7AP.

By accessing, using, registering on, or purchasing products through the website, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, you must not use the website or place an order.

1. Definitions

For the purposes of these Terms & Conditions:

“Website” means https://paperfocusco.com/ and any related pages, features, checkout pages, account areas, product pages, and online services operated under the PaperFocusCo name.

“PaperFocusCo”, “we”, “us”, or “our” means PAPER FOCUSCO LTD.

“Customer”, “buyer”, “user”, “you”, or “your” means any person who accesses the website, creates an account, places an order, purchases products, or communicates with us.

“Products” means office supplies, stationery, paper goods, writing tools, accessories, and any other physical goods offered for sale on the website.

“Order” means a purchase request submitted by a registered customer through the website checkout.

“Account” means the customer profile created on the website for the purpose of purchasing products, managing order details, accessing purchase history, and using available customer features.

2. About PaperFocusCo

PaperFocusCo is an online retailer of office supplies and stationery products. The website may offer products such as pens, pencils, rulers, notebooks, paper products, folders, cartridges, clips, desk accessories, organisational supplies, and other related office, school, home office, and productivity items.

We aim to provide clear product information, fair pricing, and a reliable online shopping experience. Product availability, product ranges, pricing, descriptions, and specifications may change from time to time.

3. Eligibility to Use the Website

By using the website, creating an account, or placing an order, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

You must not use the website if doing so would breach any law, regulation, sanctions rule, trade restriction, or other legal requirement applicable to you or to PaperFocusCo.

We reserve the right to refuse access, suspend accounts, cancel orders, or restrict transactions where we reasonably believe that a user is not legally permitted to use the website, has provided false information, is attempting to misuse the website, or is located in a restricted country or region.

4. Registered Customers Only

Purchases on the website are available to registered customers only.

To place an order, you must create an account and provide the information requested during registration and checkout. This may include your name, email address, billing details, delivery address, telephone number where required, and any other information necessary to process the order.

Guest checkout is not available unless we expressly enable it on the website. If you do not create an account or if your account is incomplete, suspended, restricted, or terminated, you may be unable to place orders.

You are responsible for keeping your account login details secure. You must not share your password with another person or allow unauthorised use of your account. If you believe your account has been accessed without permission, you must contact us promptly.

5. Accuracy of Customer Information

You are responsible for ensuring that all information you provide to PaperFocusCo is accurate, complete, current, and suitable for the purpose for which it is provided.

This includes, but is not limited to:

  • your full name;
  • your email address;
  • your billing address;
  • your delivery address;
  • your contact telephone number, where required;
  • company details, where applicable;
  • VAT or tax-related information, where applicable;
  • delivery instructions;
  • any information submitted through contact forms or support requests.

If you provide incorrect, incomplete, misleading, outdated, or invalid information, you are responsible for any resulting delay, failed delivery, missed communication, loss, additional cost, or inability to complete your order.

6. Account Use and Restrictions

You must use your account lawfully and honestly. You must not use the website or your account to:

  • place fraudulent, speculative, abusive, or false orders;
  • impersonate another person or company;
  • provide false payment, billing, tax, or delivery information;
  • interfere with the operation or security of the website;
  • attempt to access another user’s account;
  • scrape, copy, reproduce, or misuse website content without permission;
  • use the website for unlawful trade, resale, sanctions evasion, or prohibited export purposes;
  • submit harmful code, automated requests, spam, or misleading communications;
  • abuse discounts, promotions, refunds, returns, or customer support processes.

We may suspend, restrict, or terminate your account if we reasonably believe that you have breached these Terms, misused the website, submitted false information, created risk for PaperFocusCo, or acted unlawfully.

7. Products Sold on the Website

PaperFocusCo sells office supplies and stationery products. These may include, without limitation:

  • notebooks and writing pads;
  • pens, pencils, markers, highlighters, and writing instruments;
  • rulers and measuring supplies;
  • paper products and paper types;
  • printer cartridges and related consumables;
  • clips, binders, fasteners, folders, and filing supplies;
  • desk accessories and organisational tools;
  • school, study, office, and home office supplies.

Product descriptions are provided to help customers understand the main characteristics of the products. We try to ensure that descriptions, images, prices, dimensions, colours, pack sizes, specifications, and availability information are accurate. However, minor differences may occur.

Product images are for illustrative purposes. Colours, packaging, dimensions, and appearance may vary depending on screen settings, manufacturer updates, supplier changes, product batches, or normal commercial tolerances.

You should carefully review product names, descriptions, sizes, pack quantities, compatibility notes, materials, and any usage information before placing an order.

8. Office Supplies: Product-Specific Rules

Because the website sells office supplies, customers must pay attention to practical product details before purchase.

For stationery and office items, product suitability may depend on the customer’s intended use, including paper size, ink type, writing surface, printer compatibility, cartridge model, binding format, dimensions, material, durability, colour, or quantity.

For printer cartridges, refills, paper, labels, or similar consumables, you are responsible for checking compatibility with your printer, device, office equipment, or intended use before purchase. If compatibility information is provided on the product page, you must review it carefully. If you are unsure, you should contact us before placing an order.

For paper products, dimensions, grammage, texture, finish, colour tone, and packaging may vary within normal manufacturing tolerances. Slight differences in shade or finish do not automatically mean that a product is defective.

For pens, markers, adhesives, inks, cartridges, or other consumable products, performance may depend on storage conditions, usage conditions, temperature, humidity, surface type, product age, and handling. Products must be used in accordance with ordinary reasonable usage and any manufacturer guidance.

Products should be stored safely and kept away from unsuitable conditions such as excessive heat, moisture, direct sunlight, or improper handling. Some products may contain small parts, sharp edges, ink, adhesive, or other materials that should be used responsibly.

Customers are responsible for ensuring that products are suitable for their intended environment, including schools, offices, workplaces, home offices, warehouses, studios, or other locations.

9. Product Availability

We may update, change, discontinue, replace, or remove products at any time. Placing a product in your basket does not reserve the product and does not guarantee availability.

If an ordered product becomes unavailable after you place an order, we may contact you to offer a replacement, partial fulfilment, delayed delivery, cancellation, or refund. If no suitable replacement is available or accepted, we will refund the unavailable product in accordance with our refund process.

10. Prices and VAT

Product prices are displayed on the website in the selected currency. The applicable VAT is already included in the product price shown on the website, unless expressly stated otherwise.

Prices may change at any time without prior notice. Price changes do not affect orders that have already been accepted by us.

If a pricing error is discovered, we reserve the right to correct the error. If you have already placed an order at an incorrect price, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order. If we cannot contact you or you do not agree to the corrected price, we may cancel the order and refund any amount already paid.

11. Available Currencies

The following currencies may be available on the website:

  • GBP — Pounds Sterling;
  • EUR — Euro;
  • USD — US Dollar;
  • CAD — Canadian Dollar;
  • AED — UAE Dirham;
  • AUD — Australian Dollar;
  • AZN — Azerbaijani Manat;
  • CZK — Czech Koruna;
  • HUF — Hungarian Forint;
  • KZT — Kazakhstani Tenge;
  • MDL — Moldovan Leu;
  • NZD — New Zealand Dollar;
  • PEN — Peruvian Sol;
  • PLN — Polish Zloty;
  • UZS — Uzbekistani Som.

Currency conversion rates may be provided by third-party systems or payment-related tools and may change from time to time. The final amount charged may depend on the selected currency, payment provider, card issuer, bank conversion rates, or additional fees applied by your financial institution.

PaperFocusCo is not responsible for currency conversion fees, foreign exchange charges, bank charges, card issuer charges, or differences between website currency estimates and the final amount applied by your bank or payment provider.

12. Payment Processing

All payments are made through a third-party payment provider.

PaperFocusCo does not collect, store, or process full payment card details directly. Payment information is entered into and processed through the secure systems of the relevant third-party payment provider.

By placing an order, you agree to comply with the terms, policies, security checks, authentication requirements, and processing rules of the payment provider.

We may receive confirmation from the payment provider that a payment has been authorised, completed, failed, reversed, disputed, or refunded. We use this information to process orders and manage customer support.

We are not responsible for payment delays, failed authorisations, declined transactions, bank errors, card issuer decisions, payment provider outages, or additional checks required by the payment provider.

Your order will not be processed until payment has been successfully confirmed, unless we expressly agree otherwise.

13. Payment Security

Although PaperFocusCo does not directly collect payment card data, we take reasonable steps to ensure that the website directs customers to secure payment processes.

You must not attempt to bypass payment systems, manipulate prices, misuse payment tools, use unauthorised payment methods, or submit payment details that you are not authorised to use.

If we suspect fraudulent payment activity, unauthorised use of payment methods, chargeback abuse, or suspicious account behaviour, we may cancel orders, suspend accounts, request additional verification, or report the matter to the relevant payment provider or authority where appropriate.

14. Order Placement

To place an order, you must select the products you wish to purchase, add them to your basket, complete the checkout process, provide accurate billing and delivery information, and complete payment through the third-party payment provider.

Before submitting your order, you should carefully review:

  • selected products;
  • quantities;
  • product options;
  • delivery address;
  • billing details;
  • selected shipping method;
  • total price;
  • currency;
  • taxes;
  • delivery charges;
  • any applicable notes or restrictions.

Once you submit an order, you are making an offer to purchase the selected products in accordance with these Terms.

15. Order Confirmation and Contract Formation

After you place an order and payment is confirmed by the third-party payment provider, we will send you an order confirmation email with an invoice.

We will then process your order, including checking the order details, product availability, and delivery information.

Once the order has been processed and dispatched, we will send you a second email confirming shipment.

The order is accepted, and the contract is formed, when we send the dispatch confirmation email or otherwise expressly confirm acceptance of the order.

We may refuse or cancel an order before acceptance for a valid reason, including product unavailability, pricing error, payment issue, suspected fraud, incorrect customer information, restricted destination, delivery limitation, or breach of these Terms.

16. Refusal or Cancellation of Orders by PaperFocusCo

We may refuse, cancel, suspend, or delay an order where:

  • payment is not authorised or confirmed;
  • product information or pricing contains an error;
  • products are unavailable;
  • delivery cannot be completed to the provided address;
  • the destination is restricted or unsupported;
  • the order appears fraudulent, abusive, or suspicious;
  • the customer has provided inaccurate or incomplete information;
  • the order breaches these Terms;
  • the order may breach sanctions, export controls, trade restrictions, or other legal requirements;
  • we reasonably believe that fulfilling the order may create legal, financial, operational, or security risk.

If we cancel an order after payment has been made, we will arrange a refund for the cancelled items unless we are legally entitled to withhold payment or take other action.

17. Delivery

Delivery terms, estimated delivery times, costs, and available shipping methods may be shown at checkout or in a separate Delivery Policy.

Delivery times are estimates only unless expressly stated otherwise. Delivery may depend on product availability, payment confirmation, order processing, courier operations, destination, customs procedures, public holidays, weather conditions, force majeure events, and other circumstances outside our control.

You are responsible for providing a complete and accurate delivery address. If the delivery address is incorrect, incomplete, inaccessible, or unsuitable, delivery may fail or be delayed. Any resulting costs may be your responsibility where permitted by law.

18. Delivery Restrictions and Restricted Countries

We do not provide services, sell products, or deliver orders to restricted countries, regions, territories, persons, entities, or addresses where doing so would breach applicable law, sanctions, export controls, courier restrictions, payment provider rules, trade restrictions, or our internal compliance requirements.

Restricted destinations may include countries or regions subject to sanctions, embargoes, trade restrictions, payment restrictions, logistics restrictions, or other legal or operational limitations.

We reserve the right to determine, at our discretion and in accordance with applicable law, whether a country, region, person, entity, or address is restricted.

If you attempt to place an order from or for delivery to a restricted country or restricted destination, we may refuse or cancel the order. If payment has already been made, we will process any refund due in accordance with applicable law and payment provider rules.

You must not use false information, forwarding addresses, intermediaries, or other methods to bypass restricted country rules.

19. Returns

Returns must be made in accordance with our return instructions and any separate Refund and Returns Policy available on the website.

Unless the product is faulty or incorrectly supplied, you may be responsible for return shipping costs. We may refuse returns that are sent without authorisation, sent to the wrong address, damaged due to poor packaging, used beyond what is necessary to inspect the product, incomplete, or outside the applicable return period.

Returned products should include all parts, accessories, manuals, packaging, and any free items supplied with the product.

20. Refunds

Refunds are processed in accordance with applicable law, these Terms, and our Refund and Returns Policy.

If a refund is approved, it will usually be issued to the original payment method used for the purchase, unless another method is required by law or agreed with us.

Refund timing may depend on the third-party payment provider, card issuer, bank, currency, or financial institution involved.

21. Promotions, Discounts, and Offers

We may offer promotions, discount codes, sales, bundle offers, loyalty benefits, or other special offers from time to time.

Promotions may be subject to additional terms, expiry dates, product exclusions, minimum spend requirements, account restrictions, currency limitations, or stock availability.

We may withdraw, amend, suspend, or cancel promotions at any time where permitted by law.

Discount codes must not be copied, sold, misused, or applied in a fraudulent or unauthorised manner. We may cancel orders where a discount has been used incorrectly or abusively.

22. Website Content

All website content, including text, product descriptions, images, graphics, logos, layout, icons, design elements, product presentation, and other materials, is owned by or licensed to PaperFocusCo unless otherwise stated.

You may use the website for personal shopping and lawful browsing only. You must not copy, reproduce, distribute, scrape, modify, publish, sell, or exploit website content without our prior written permission.

Product names, third-party brands, manufacturer names, and logos may belong to their respective owners and are used only to identify products.

23. Third-Party Links and Services

The website may contain links to third-party websites, payment providers, courier tracking pages, manufacturer websites, or other external services.

We are not responsible for the content, security, availability, practices, terms, or policies of third-party websites or services. You access third-party services at your own risk and should review their terms and privacy policies.

Payment processing is handled by third-party providers. Delivery may be handled by third-party couriers. We are not responsible for failures caused by third-party systems outside our reasonable control.

24. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy, which explains how we collect, use, store, share, and protect personal information.

By using the website, creating an account, or placing an order, you acknowledge that your personal data will be processed for purposes such as account management, order processing, delivery, customer support, fraud prevention, legal compliance, and website operation.

We do not collect or store full payment card details. Payment data is processed by third-party payment providers.

25. Cookies

The website may use cookies and similar technologies to operate the website, support account login, manage basket functionality, improve performance, analyse usage, and support marketing or personalisation where applicable.

More information about cookies, including the types of cookies used and how to manage preferences, should be provided in our Cookies Policy.

26. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any consumer rights that cannot legally be excluded.

Subject to the above, PaperFocusCo will not be liable for:

  • indirect or consequential loss;
  • loss of profit;
  • loss of business;
  • loss of revenue;
  • loss of opportunity;
  • loss of goodwill;
  • loss caused by incorrect customer information;
  • loss caused by misuse of products;
  • loss caused by third-party payment or delivery providers;
  • loss caused by events outside our reasonable control.

If you are a business customer, our total liability to you in connection with an order will not exceed the amount paid by you for the products giving rise to the claim, unless otherwise required by law.

If you are a consumer, these limitations apply only to the extent permitted by applicable consumer law.

27. Force Majeure

We will not be responsible for failure or delay in performing our obligations where caused by events outside our reasonable control.

Such events may include, but are not limited to, natural disasters, extreme weather, fire, flood, strikes, labour disputes, transport disruption, supplier failure, courier disruption, customs delays, pandemic, epidemic, government action, war, civil unrest, cyberattack, technical failure, power outage, or payment provider outage.

If such an event affects an order, we will take reasonable steps to reduce the impact where possible.

28. Compliance with Laws

You agree to comply with all applicable laws and regulations when using the website, creating an account, placing orders, importing products, using products, or communicating with us.

You must not use the website in a way that causes PaperFocusCo to breach any law, regulation, sanctions rule, payment provider rule, courier restriction, or trade control requirement.

29. Suspension and Termination

We may suspend or terminate your account, cancel orders, restrict access, or refuse future purchases if we reasonably believe that you have:

  • breached these Terms;
  • provided false or misleading information;
  • misused the website;
  • committed or attempted fraud;
  • abused refunds, returns, discounts, or support processes;
  • violated payment provider rules;
  • attempted to order from a restricted country;
  • caused risk to PaperFocusCo, other users, or third parties.

Termination of your account does not affect rights or obligations that arose before termination.

30. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be posted on the website with a revised “Last updated” date. Changes will apply from the date they are published unless stated otherwise.

Terms applicable to an order are usually the terms in force at the time the order is placed, unless a change is required by law or applies by agreement.

You should review these Terms regularly.

31. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under mandatory laws of the country where you live, where those laws apply and cannot be excluded.

The courts of England and Wales will have jurisdiction over disputes arising from or relating to these Terms, the website, or purchases made through the website, except where applicable consumer law gives you the right to bring proceedings in another jurisdiction.

32. Contact Information

If you have any questions about these Terms & Conditions, your account, an order, delivery, returns, refunds, product information, or website use, please contact us at:

PAPER FOCUSCO LTD
Company Registration Number: 17173581
Registered Address: 12 Hammersmith Grove, London, United Kingdom, W6 7AP
Email: [email protected]