Delivery Policy

Last updated: 6 May, 2026

This Delivery Policy explains how orders placed on https://paperfocusco.com/ are processed, shipped, and delivered.

The website is owned and operated by PAPER FOCUSCO LTD, registered in the United Kingdom under company registration number 17173581, with its registered office at 12 Hammersmith Grove, London, United Kingdom, W6 7AP.

1. General Delivery Information

PaperFocusCo sells and delivers office supplies, stationery, paper goods, writing tools, cartridges, notebooks, rulers, desk accessories, and other related products.

Orders are processed only after payment has been successfully confirmed by the third-party payment provider. We do not collect or store payment card details directly.

After you place an order, you will receive an order confirmation email with an invoice. Once your order has been processed and dispatched, we will send you a second email confirming shipment. This email may include tracking details where available.

Delivery times stated on the website are estimates and are counted in working days. Working days normally exclude weekends, public holidays, bank holidays, and courier non-working days.

2. Delivery Rates and Estimated Delivery Times

The delivery options, estimated delivery times, delivery rates, and free delivery thresholds are shown below.

Free delivery applies when the order value reaches the relevant threshold for the delivery zone, excluding any amounts that do not qualify for free delivery unless stated otherwise at checkout.

If several delivery methods are available for your address, the available options will be shown during checkout.

3. Delivery Prices and Currency Display

Delivery prices on the website are shown in Euros (EUR) by default.

If you wish to view the delivery cost in another supported currency, you can use the currency selector on the website. The final converted delivery amount will be displayed at checkout before you complete the order.

Currency conversion may vary depending on the website settings, payment provider, card issuer, bank, or exchange rate applied at the time of payment. PaperFocusCo is not responsible for additional currency conversion fees, foreign exchange charges, or bank fees applied by your payment provider or financial institution.

4. Order Processing

Once your payment is confirmed, we will begin processing your order. Processing may include checking product availability, confirming order details, preparing the products, packing the parcel, and arranging shipment.

Order processing time is separate from delivery time. Delivery estimates begin after the order has been processed and dispatched, not from the moment the order is placed.

If there is an issue with your order, such as incorrect delivery information, product unavailability, payment confirmation issues, or delivery restrictions, we may contact you using the email address provided during checkout.

You are responsible for providing accurate and complete order details. If the delivery address, email address, phone number, or other information is incorrect or incomplete, delivery may be delayed, fail, or require additional charges.

5. Dispatch Confirmation

When your order has been processed and handed over for delivery, we will send you a dispatch confirmation email.

This email may include:

• confirmation that the order has been shipped;
• delivery method;
• tracking number, where available;
• courier information, where available;
• estimated delivery timeframe;
• any relevant delivery instructions.

6. Delivery Estimates

Delivery times are estimated and may vary depending on destination, courier service, customs procedures, public holidays, weather conditions, operational delays, product availability, or events outside our control.

We aim to deliver orders within the estimated timeframe shown at checkout, but delivery dates are not guaranteed unless expressly stated otherwise.

PaperFocusCo is not responsible for delays caused by couriers, customs authorities, incorrect customer information, payment provider delays, local delivery restrictions, or circumstances beyond our reasonable control.

7. Customs, Duties and Import Charges

International deliveries may be subject to customs duties, import taxes, customs clearance fees, brokerage fees, or other local charges depending on the destination country’s laws and regulations.

These charges are not included in the product price or delivery fee and must be paid by the customer, unless PaperFocusCo clearly states otherwise.

The customer is responsible for checking whether any customs duties, taxes, import restrictions, documentation requirements, or clearance procedures apply in their country before placing an order.

Customs authorities may inspect, delay, reject, or return parcels. PaperFocusCo is not responsible for delays, charges, or restrictions imposed by customs authorities or local import regulations.

8. Deliveries Within the EEA

Orders delivered within the European Economic Area (EEA) are generally not subject to customs duties or import taxes because goods usually move freely within the EEA internal market.

However, local tax rules, delivery procedures, courier requirements, or exceptional regulatory controls may still apply depending on the destination and the nature of the order.

9. Deliveries to the United Kingdom

For deliveries to a UK address, any applicable customs duties, import taxes, or customs clearance fees will be covered by PaperFocusCo.

Customers receiving orders at a UK address will not be required to pay additional import-related charges for those deliveries, unless expressly stated otherwise before purchase or required due to incorrect customer information, special delivery arrangements, or circumstances outside our control.

10. Restricted Countries and Delivery Limitations

We do not provide delivery services to restricted countries, regions, territories, persons, entities, or addresses where shipping would breach applicable laws, sanctions, trade restrictions, courier rules, payment provider requirements, or internal compliance procedures.

We reserve the right to refuse, cancel, or suspend an order if the delivery address is located in a restricted country or if delivery cannot be completed legally or safely.

If an order is cancelled because delivery is not available to the provided address, we will arrange a refund where applicable and permitted by law.

11. Failed Delivery and Incorrect Address

You are responsible for providing a correct, complete, and deliverable address.

If delivery fails because the address is incorrect, incomplete, inaccessible, or because no one is available to receive the parcel where required, the parcel may be returned to us or held by the courier.

In such cases, we may contact you to arrange re-delivery or cancellation. Additional delivery, return, storage, or administrative charges may apply where permitted by law.

PaperFocusCo is not responsible for failed delivery caused by incorrect or incomplete information provided by the customer.

12. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible at [email protected].

Please include:

• your order number;
• your full name;
• the email address used for the order;
• a description of the issue;
• photos of the parcel, packaging, and affected products where relevant.

We may request further information before offering a replacement, refund, or other solution.

13. Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us at [email protected].

We may check the delivery status with the courier and provide further guidance. In some cases, courier investigations may be required before a replacement or refund can be considered.

Delivery delays do not automatically entitle the customer to compensation, unless required by applicable law.

14. Risk and Ownership

Risk in the products passes to you when the products are delivered to the delivery address provided by you, or to a person authorised by you to receive them.

Ownership of the products passes to you after we have received full payment and the products have been delivered, unless applicable law requires otherwise.

15. Contact Us

For any delivery questions, please contact us:PAPER FOCUSCO LTD
Company Registration Number: 17173581
Registered Address: 12 Hammersmith Grove, London, United Kingdom, W6 7AP
Email: [email protected]